Domestic/Trans-Tasman Bookings:
- Changes: $110 per person + travel service provider fees.
- Cancellations: $150 per person for land bookings; $150 per person for cruise and tour bookings + travel service provider fees.
International Bookings (excluding Trans-Tasman):
- Changes: $110 per person + travel service provider fees.
- Cancellations: $400 per person for land bookings; $550 per person for cruise and tour bookings + travel service provider fees.
Travel Service Provider Fees:
- Day of travel: 100% for land, cruise/tour, and air fees.
- 1-29 days before travel: 60% for land; 100% for cruise/tour and air fees.
- 30-60 days before travel: 35% for land; 65% for cruise/tour; 100% for air fees.
- 61-99 days before travel: 35% for land; 50% for cruise/tour; 100% for air fees.
- 100-180 days before travel: 35% for land; 30% for cruise/tour; 100% for air fees.
- 181+ days before travel: 35% for land; 10% for cruise/tour; 100% for air fees.
Note: Airfares are generally non-refundable, but ticket taxes may be refunded.
These fees cover the costs and efforts involved in managing your booking changes or cancellations. All bookings are subject to the terms and conditions of the travel service provider, including any “no refund” policies.