Locate the Port Agent
Your first port of call should be the Port Agent. Most cruise lines have Port Agents whose job is to assist any guests who have missed the ship. These agents are usually located within the vicinity of the port. The port agents can help you with accommodation, travel arrangements, contacting the ship and may be able to retrieve your belongings from the cruise ship staff, including essential items such as Passports and medications. Therefore, it’s important to keep an eye out for the Port Agents’ details and make a note of them. These can be found in the daily schedule or the newsletters onboard.
Get in touch with the ship
With the help of the Port Agent, your next course of action is to contact the ship’s staff and let them know what has happened. After, you’ll need to confirm the ship’s itinerary and figure out the next steps, such as which port you’ll be able to meet the ship and when.
Make a trip to your embassy
If you find yourself in an unfortunate situation where you don’t have your passport, you’ll need to make your way to your country’s embassy. Here, the staff will be able to provide you with options, such as cancelling and reissuing your passport (at a cost).