You can cancel or amend your booking at any time by contacting our Customer Service Team. Travel service providers are entitled to impose charges for cancellations or amendments, which can be up to 100% of the amount paid to them for the relevant service, regardless of whether travel has commenced. When you amend your booking a $110 per person fee will be charged, together with any additional amendment fees applied by the service providers. When you cancel your Land Packaged booking a $150pp fee will apply to domestic bookings and a $400pp fee will apply to international bookings, together with any additional cancellation fees applied by the service providers. For Cruise and Tour packaged bookings a cancellation fee of $550 per person applies. Once/if we receive a refund from the travel service providers, we will pass that refund onto you less the fees indicated. Any bookings cancelled by the supplier due to the Australian (Federal or State) or New Zealand Government Outbound/Inbound International or Domestic Travel Restrictions or Quarantine Mandates, a fee free amendment, or full refund, will be offered. If flights are cancelled by the airline due to COVID-19, your booking will be subject to the applicable airline policy effective at the time of cancellation, which may only offer the option of a travel credit for the cancelled booking.
If your booking is not affected by the Australian (Federal or State) or New Zealand Government Outbound/Inbound International or Domestic Travel Restrictions or Quarantine Mandates and you decide to cancel or modify your booking, cancellation or amendment fees apply as per standard terms and conditions.