Filing a claim is a straightforward process. If you have travel insurance, you'll need to reach out to your insurance provider directly to initiate your claim. Once you've done that and received a claim number, please email us the claim number along with your insurance supplier details and details of what you wish to claim. You can send this information to customerservice@ignitetravel.com. Our team will then assist you further in processing your claim and ensuring a smooth resolution. If you have any questions or need assistance throughout the process, feel free to contact us. We're here to help you navigate the claims process and address any concerns you may have.